Collaboration is the industry term for the collection of technologies that allow users to communicate, to engage and to innovate – anywhere, anytime, and on any device.
Sound complicated? Collaboration consists of technology layers. The core technology layer of collaboration is the IP telephony system, allowing IP phones and endpoints to be layered on your IT network, centrally controlled by a telephony manager. The IP telephony system replaces legacy PABX’s. Collaboration applications can then be added to the base telephony system as follows:
Softphones: A softphone can enable voice and video calls via a software client on your PC/laptop/tablet/mobile device.
Unified Messaging: Voicemail-to-Email
Instant Messaging and Presence – check your colleagues’ availability via a softphone client and then communicate via instant messaging before escalating into a voice or video call.
Customer Care: Effectively and efficiently communicate with inbound customer interactions with soft switchboards and/or contact centres with voice/email/chat/videoconferencing queues.
Conferencing: Audio, Video or web-based conferencing solutions.
Many vendors will offer a subset of these technologies without offering a complete standards-based solution. We have partnered with the leader in collaboration, Cisco Systems, to allow us to provide a single vendor solution for all of the above collaboration technologies.
Don’t have the capital to invest in these technologies? We have a cloud solution that can assist you by delivering a mix of these technologies as an operational expense.
Give us a call today to talk to us about how our experienced team can turn this into a reality for your business, whether it be an on-premises or cloud solution.